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About Moneypenny

Moneypenny

Talk to the experts in exceptional caller experiences

Thousands of businesses rely on Moneypenny to capture every call and live chat, and deliver exceptional customer service on their behalf. If you’d like to know more about the ways we can support you, please get in touch.

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Moneypenny

Moneypenny: Answering Services from the World's Leading Provider

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Moneypenny provides outstanding customer service, efficiently handling calls and chats to boost customer satisfaction and let businesses focus on their core tasks.

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Welcome

Contents

Introduction

Why client retention is critical

Are your clients happy?

The impact of brilliant customer service

The power of accurate customer service measurement

Think beyond first impressions

Customer knowledge is power

How to improve client retention

Bespoke support underpins customer retention

The value of a referral

Conclusion

About Moneypenny