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Contents
Contents
1
Introduction
2
Why client retention is critical
3
Are your clients happy?
4
The impact of brilliant customer service
5
The power of accurate customer service measurement
6
Think beyond first impressions
7
Customer knowledge is power
8
How to improve client retention
9
Bespoke support underpins customer retention
10
The value of a referral
11
Conclusion
12
About Moneypenny
Moneypenny provides outstanding customer service, efficiently handling calls and chats to boost customer satisfaction and let businesses focus on their core tasks.
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Welcome
Contents
Introduction
Why client retention is critical
Are your clients happy?
The impact of brilliant customer service
The power of accurate customer service measurement
Think beyond first impressions
Customer knowledge is power
How to improve client retention
Bespoke support underpins customer retention
The value of a referral
Conclusion
About Moneypenny
