About Moneypenny
Talk to the experts in exceptional caller experiences Thousands of businesses rely on Moneypenny to capture every call and live chat, and deliver exceptional customer service on their behalf. If you’d like to know more about the ways we can support you, please get in touch. Name* Company name* Email* example@example.com Phone Number* Please enter […]
Conclusion
Conclusion The message is clear. Excellent customer care delivers a competitive advantage. But to deliver excellent customer care and unlock long-lasting and profitable relationships, it’s vital to think beyond first impressions. It requires a commitment to the client experience that can only come from unpicking the customer journey and considering every touchpoint and interaction to […]
The value of a referral
The value of a referral Every business leader knows that a referral is like gold dust – when someone recommends your business, it signals they trust and value your service or product. Prioritising customer retention also protects future referrals and the potential growth that comes with them. But what makes a referral so valuable? 01 They’re […]
Bespoke support underpins customer retention
Bespoke support underpins customer retention Enerveo is an expert in highly complex energy infrastructure projects and manages over 1 million streetlights across the UK. With a crucial role to play in connecting, sustaining and renewing critical infrastructure in the UK and Ireland, the firm has to maintain the highest standards in customer care and adhere […]
How to improve client retention
How to improve client retention The importance of the customer experience is increasing all the time. Research suggests that 64% of leaders charged with customer experience expect to have larger budgets for these initiatives. Moneypenny helps thousands of businesses optimise their customer experience and we’re often asked what the key considerations are for creating a […]
Customer knowledge is power
Guest article Expert opinion Customer knowledge is power Oliver Hiner, Director of Operations at Portico, a specialist provider of high-quality and always-tailored guest services, shares how his business is keeping a keen eye on client retention. He says, “In a world that seems to be spinning faster every year, loyalty and retention of customers can […]
Think beyond first impressions
Expert opinion Think beyond first impressions So much of the conversation about customer experience centres on first impressions and how to win new clients. But existing clients must be retained at all costs and for them, it’s not just first impressions that matter, but every single one after, too. One critical area affecting how customers […]
The power of accurate customer service measurement
Guest article Expert opinion The power of accurate customer service management Jonathan Winchester is the Chief Executive of insight6, the largest customer experience (CX) consultancy in the UK. insight6 is passionate about helping businesses create customer experiences that drive engagement, promote loyalty and build meaningful relationships. One of the most common tools deployed by businesses […]
The impact of brilliant customer service
The impact of brilliant customer service have recommended a company based on excellent customer service will forgive a company for its mistake after receiving excellent service have made purchase decisions based on the quality of customer service Small details have a big impact Customer experience is impacted by lots of factors, including the small details, […]
Are your clients happy?
Your clients might not be as happy as you think Data from The Customer Service Institute’s annual Customer Service Index, which tracks customer satisfaction levels of 275 UK businesses in sectors as varied as insurance, utilities, transport, retail (non-food) and banking, shows the UK has room for improvement. The report reveals customer satisfaction across […]
